Senior System Engineer

About The Role

Remote management of Windows systems located in various datacenters across the world
Level 3 – Windows systems administration
Recovering incidents, implementing changes, participate in strategic projects
System upgrades such as firmware, OS, application, and security patch evaluation and deployment
Coordination with hardware vendors for hardware related issues
Providing support and assisting other groups in problem resolution.
Communicate status updates on incident resolution, Change execution and projects as appropriate.

About yourself:

Technical

Extensive (4+ years L3) Windows systems administration experience with Hyper-V
Windows server OS knowledge: Windows 2019, 2016, Windows 2012.
Experience with high availability and disaster recovery solutions and tools, including working knowledge of high availability (failover) clustering.
Working knowledge involving volumes from SAN and NAS and clear understanding of CIFS.
Understanding of iSCSI and Fiber Channel
Experience with snapshot technologies such as NetApp Snapshots and SnapDrive/Snapcenter, Nimble Storage
Hands on experience in resolving system performance issues, root cause analysis and complex problems.
Hands on experience with server hardware: HP & Dell Rack mount and Blade servers.
Experience with enterprise patch management systems such as IBM Endpoint Manager (IEM).
Scripting experience in PowerShell will be an added advantage.
Basics understanding of VMWare Virtualization technology.

Non-technical

Must have worked in an ITIL compliant environment, worked with change control, incident mitigation, knowledge and problem management processes
Analytical, organization skills and ability to handle multiple tasks under tight deadlines
Must be detail-oriented, have strong analytical and troubleshooting skills, strong communication and documentation skills.
Work hours: – 24*7 rotation including night shifts (9pm – 6am), shifts rotated on a monthly basis, total night shift not to exceed 50% of total months in a calendar year. Candidate is required to provide on-call support duties on a rotation basis with other team members.
Education: Bachelor’s Degree or equivalent
Experience: 4+yrs of relevant experience (see above)
Desired Certifications: MCP/ MCSE / MCSA/MCITP/ ITIL foundation.