Description

This position is for customer support of Oracle Linux and its components.
The teams primary responsibility is to diagnose, debug and resolve customer reported issues on the Oracle Linux family of products, working in partnership with customers, other support teams and developers.
The team members continually exercise and grow diverse skills, as they deliver the highest quality support possible to customers. The position requires working on a 24/7 shift pattern on a rotational schedule as well as covering weekends/public holidays.

Required And Desired Skills Include

Bachelors degree in computer science /Information Technology or equivalent.
Minimum 2 to 3 years hands-on experience in SQL, Linux and other programming languages.
Fundamental understanding of IT service management and the ITIL business process.
Understanding of development methodologies, version control and configuration management.
Knowledge and experience with database technologies such as Oracle, SQL and JDBC.

Key Skills
Education

Bachelor's degree

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