Senior Technical Writer

Summary :

Priority is a payments powerhouse building solutions that offers a full suite of products for various industry segments including SMB, B2B and Enterprise payments. Our best-in-class, native Unified Commerce Engine seamlessly powers integrated payments and banking solutions to allow companies to collect, store and send money at scale - the only one of its kind in the industry.

We are headquartered in Atlanta, GA and have offices in NYC and an R&D centre in Chandigarh, India.

If all this sounds exciting, look no further to apply and join a dynamic and growing product team and be part of our journey to success.

We are looking for an experienced Sr. Technical Writer with 4-6 years' experience to join our organization who will be the evangelist in crafting elegant technical documents that can be easily understood by a wide range of audience. You must have a passion to understand how Payments software products work and enjoy deciphering technical jargon into easy to read narratives.

You should have worked in product management teams using agile/ scrum methodologies and be able to show that you have put out software product document releases, webinars and presentations. This position is full-time.

You will be responsible for the end-to-end technical writing including API documentation, Release Notes, Guides, white papers, training materials etc. The candidate should be able to lead a team of technical writers and train new tech writers, Should be able to follow and monitor the technical writing process and best practices for the entire team.

RESPONSIBILITIES :

Product & Sprint Management

 

• Work with a global set up of PMs, UI designers, Engineering and QA teams to help create technical documents including product releases, Webinars and presentations in a predictable, timely manner.
• Be the subject matter expert on your products along with the product managers to write effective technical documents including API guides, instructional manuals, product feature documents, user guides, product release notes and product training material.
• Disseminate technical information in easy-to-understand language for non-technical audience
• Have technical accuracy in writing user documentation
• Create software documentation after a thorough collaboration with subject matter experts and technical staff
• Help other writers in creating documentation, monitor / enforce the process and best practices.
• Ability to take existing and potential content and improve it
• Convert complex documentation to easy language for multiple audiences
• Write documentation for internal teams such as developers and programmers
• Write specs deciphering API's, XML, markdown, or HTML and other web applications
• Communicate complex ideas in a concise manner

Qualifications :
 

• Bachelor's degree or higher in Information Systems, Information Technology,
• Computer Science, or other related disciplines.
• Experience in writing technical documentation
• Solid grip on documentation publishing software such as Zendesk Guide, Camtasia, SnagIt, and other software
• Experience using JIRA/ Confluence is a big plus.
• Experience working with global teams is a plus.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.
• Able to multitask, prioritize, and manage time efficiently.
• Excellent verbal and written communication skills.
• Understand and explain complex technical concepts in simple terms
• Strong research and analytical skills
• Ability to undertake multiple projects and deliver on tight deadlines.

Preferred Skills :
 

• Bachelors in Engineering, Computer Applications, Business preferred
• Payments/Banking or relevant professional experience preferred
• Experience working with Payment/FinTech products is preferred.
• Experience working in an agile scrum setup, planning sprints, and working closely with engineering and QA teams to help deliver technical documentation to stakeholders will be preferred.