Senior Technology Analyst

Summary:

• Basic responsibilities will include application support, remediation of findings, collaboration with peer support areas to troubleshoot and solve complex issues between the AWS Cloud, O/S, application, and network layers.
• Make technical decisions and recommendations for streamlining product enhancements, automations and new tool implementations utilizing skills mentioned above.
• Participates in the analysis of the requirements for the enterprise and applying emerging technologies to support long-term business objectives.
• Responsible for testing, product review and research as well as documentation efforts.
• There is an on-call rotation associated with the position but there is plenty of team support and management is flexible.

Top skills:

• AWS Cloud Skills
• Automation
• Scripting
• Standard Microsoft Office products (Outlook, Word, Excel, PowerPoint, etc.)

Minimum required work experience:

• 7 Years specific knowledge of the technologies, products, and/or processes to be supported.
  • 3 Years directly supporting those technologies, products, and/or processes. (may be concurrent)

Job/class description:

• Maintain a portfolio of multiple hardware and/or software technologies, products, and/or processes including standards of use, life cycles, and product evaluation and integration. Develop and maintain an in-depth pool of technical advice and expertise to provide information and guidance of the infrastructure assigned. Provide guidance and training to less experience staff.
• Perform technical interviews and analysis with vendors and/or stake holders to develop and track the road map/life cycle of infrastructure for hardware, software, products, and/or processes. May schedule regular meetings, conference calls, or on-site visits with vendors and/or stake holders to keep abreast of current technology(s), products, and/or processes. May review with vendor and/or stakeholders, known upcoming activities associated with their specific technology(s), product(s), and/or processes. Research and stay abreast of all information that may impact the lifecycle of any supported technology, product, and/or process.
• Facilitate the establishment, implementation, and maintenance of best practices, policies, standards, and desktop procedures to be used by the operational units to guide the use of each technology solution or product.
• Assist in the research and development of new products including product evaluation, integration, or procedures of use.
• Establish and maintain effective working relationships and open communication with vendors, operations, architecture, and/or management staff.
• Provide guidance and training to less experienced staff in the responsibilities involved in technology analysis.

Required knowledge, skills, and abilities:

• Communication is extremely important as they will interface with others often
• Must be comfortable coming in and ready to hit the ground running.
• Must also have an open mind as we are organizationally shifting to a more DevOps model supporting Cloud infrastructure
• Extensive knowledge of a variety of information technology products and solutions.
• Excellent research, customer service, verbal and written communication, and presentation skills.
• Strong attention to detail.
• Good judgment.
• Ability to work and communicate effectively with all levels of the IT organization.
• Ability to lead and mentor less experienced staff.
• Microsoft Office.
• Software and tools will vary based on the technologies supported.

Desired knowledge, skills, and abilities:

• AWS certifications
• Networking
• Container management
• CI/ CD skillsets
• Azure Boards
• ServiceNow

Work environment:

• The Hybrid Cloud Services- Community of Practice is a dynamic team of 11 members providing services for the organizations Enterprise Kubernetes (Red Hat OpenShift) Private Cloud and AWS Public Cloud environments.
• Including Development, Deployment, Maintenance, Support, and Retirement of infrastructure needed to host customer application workloads.
• The team integrates heavily with other infrastructure, application, and business customer teams to facilitate stable cloud environments to provide business value.
• The Community of Practice is a relatively new adoption within our organization, but the concept is to build AWS Cloud focused relationships with existing infrastructure teams to elevate our AWS Cloud knowledge and experience levels while continuing to meet customer business needs requiring cloud infrastructure.
• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

Required education/equivalencies:

• Bachelor’s degree in Computer Science, Information Technology, or other job-related degree;
• OR, Associate’s degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
• OR, 4 years job-related work experience (total 11 years without a degree)