Senior Voice Analyst

Required Experience
Genesys Pure Connect 5years Expert

Genesys Cloud CX 3yesrs Expert

Cisco UCM 2years Basic

Job Summary

Voice over IP principles and PBX functionality (Jabber, Cisco Call Manager, Cisco Unity Connection, Dialer, ICM, Cisco Presence. SIP, SCCP, H.323, etc.)

Corporate Telephony - Cisco Call Manager, Cisco Unity Voicemail, Voice Gateways

Unified Communication - Cisco

Shift Day 10 AM TO 7 PM CST 

Roles & Responsibilities

Cisco Unified Communications/Voice Conferencing/Webex

Genesys Cloud CX technology, Call Recording, Voice conferencing and collaboration

Experience in managing Ring Central Cloud Communication Platform or any similar platforms

Vendor Management9