Service Delivery Executive

RESPONSIBILITIES:

Coordinate with a team of service delivery specialists.
Provide coaching, mentorship, and training to enhance the team's performance.
Build and maintain strong relationships with clients utilizing IT staff augmentation services.
Oversee the resolution of client issues and concerns in a timely and effective manner.
Monitor and enforce SLAS related to customer support, ensuring that response times and issue resolution meet or exceed client.
Establish and track key performance indicators (KPIs) forthe support team, analyzing metrics to identify areas for improvement and implement corrective actions.
REQUIREMENTS:
Bachelor's degree in IT, Project Management or
related field.
• Strong communication skills
• Analytical mindset
• Team player