Service Delivery Manager

The Role

Service Delivery Manager

Working toward professional Project Management certification is recommended.
As a manager, provides direction to staff members in meeting established schedules or resolving operational problems. 
Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines. 
Select appropriately which applicable standards, methods, tools, and applications to use. 
Demonstrates an analytical and systematic approach to problem-solving. 
Communicates fluently orally and in writing and can present complex technical information. 
Can absorb rapidly new technical information and apply it effectively.
Maintains awareness of developing technologies and their application. 
Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.

Ideal Profile

More than 10 years in IT infrastructure of 2 plus years directly working with customers and should have worked 2/3 years with the current organization.
Bachelor’s degree or equivalent certifications.
Minimum of 4 years of hands-on work experience in any area of Infrastructure Operations, Network Operations, or Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, and Network Planning.
Specific experience of onshore/offshore model, 3 tier model (offshore, account, customer) experience would be a plus.
Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with the ability to extract, and analyse data to drive improvement actions.
Ability to handle/negotiate with customers and senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment.
Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialities.
Must also possess the necessary skills, behaviours, and traits to be successful as a project leader project/Program office manager or change initiative manager.

What's on Offer?

Excellent career development opportunities
Flexible working options
Work within a company with a solid track record of success