Service Delivery Manager

Preferred Skillsets: Project Management Experience

• Project Transition, Staging Management​, Service Helpdesk Management.
• Best practices, work instructions, processes, tools ensuring timely deliveries with proactive approach towards resolutions.
• Strategy and Synergy - identify the right resource & new delivery methodology.
• Effective decision making and excellent written and verbal communication.
• Gathering, analyzing, and defining business requirements, creating global metrics, trend charts etc.
• Establish & implement effective programs and process.

Preferred Skillsets: Technical Experience

• Maintains awareness of new and emerging wireless technologies and the potential application on client Engagements.
• Software or Hardware Design Process, Testing and Product Life Cycle Management knowledge.
• Cloud, Networking and Server System technologies knowledge.
• Asset Management knowledge.
• Forward and Reverse Logistics (RMA/Returns) knowledge.
• Enterprise infrastructure project planning, release management and help desk expertise.
• Vendor compliance management & program governance via KPI metrics.

Work Experience:

• 15+ years of Enterprise IT Infrastructure, Data Center Infrastructure, Telecom Industry experience or equivalent.
• 10+ years of experience leading global project managers and engineering team, delivering business value using technology solutions in high-tech operations space.
• 2+ years of experience managing product test labs.

Equivalent Qualifications:

• Bachelor’s in information technology or equivalent.
• PMP, Prince2, Six Sigma, ITIL, CTPM Certification or equivalent.
• Agile Project Manager, Scrum Master or equivalent.
• Cloud Technology, CCNA, JNCIA Certification or equivalent.