Description

Job Details

Required Technical Skill Set:

 

  • Responsible to manage core computing tracks like OS, Storage and backup services.
  • Estimating project efforts. Decision making to overcome the obstacles in the deliverables.
  • Mentor the team to achieve the project objectives. Managing the knowledge, process, and configuration.
  • Identifying and managing project risks, including the development of contingency plans
  • Undertake project execution and successfully deliver implementation projects
  • Conduct Weekly/Monthly/Quarterly review with customer.
  • Recruiting potential candidates to the project and ensure that they are utilized in the project.
  • monitoring overall progress and use of resources, initiating corrective action where necessary
  • Drive the team to deliver Value added services and Industry best practices
  • Manage internal and customer escalations.
  • Assigning work to the team members. Review Operations metrics and project schedule, timeline, status & manage IT service improvement initiatives.
  • maintaining an awareness of potential interdependencies with other projects and their impact
  • Managing and maintaining customer relationship towards forging new business opportunities in infrastructure services
  • Single point of contact for Customer for all escalations related to the responsibility
  • Recommend strategies, policies, and procedures
  • Manage service provider's and equipment vendor's service level agreements, negotiations. Analyzing credit points based on their service level agreements.
  • Accountable for achieving Service Management SLAs. Reviewing customer satisfaction surveys and drafting action items to improve areas of concerns.
  • Estimating project efforts. Decision making to overcome the obstacles in the deliverables. Co-ordinate Business transformation activities with the client.
  • Team Management and Offshore Coordination - Leveraging offshore for delivery, grooming team members for leadership roles 

     

Must-Have

 

  • Operating as the lead point of contact for any and all matters specific to accounts.
  • Ability to effectively interact with customer PMO teams
  • Mentoring skills to support on-site teams
  • Self-sufficient, independent and results oriented
  • Skills in managerial reporting

Key Skills
Education

Any Graduate

Back To Jobs