My client is looking for a Service Delivery Manager to work as part of a wider team of 20 people supporting the hosting infrastructure. Work is full-time on client site.
Candidates must have a Current and active DV level security Clearance.
This is a key and influential role helping to deliver a number of operational systems that provide Electronic Warfare data to the British armed forces.
Key duties and responsibilities:
• Liaise with senior customers to manage and deliver contractual obligations (such as break fix contract and license management).
• Provide an escalation point for customers and end users with regard to service and contractual concerns.
• Generate and deliver service reports utilising a variety of common applications e.g. Excel, PowerPoint, Visio, and Project.
• Provide effective budget management within the constraints of a project / contract.
Required skills for this role:
• Suitable qualifications in IT Service Delivery, minimum ITIL Foundation level
• Suitable qualifications in Project Management, Agile and/or Waterfall (APMP, Prince2, SAFe etc)
• Detailed understanding and experience in the use of IT service management principles.
• Detailed understanding and experience in the use of asset and configuration management processes and principles.
• Ability to analyse current processes to identify and advise on opportunities for improvement and optimisation.
• Good understanding and experience of project management principles (agile and waterfall).
• Good understanding of service management principles.
• Able to generate and deliver service reports utilising a variety of common applications e.g. Excel, PowerPoint, Visio, and Project.
• Good understanding of current IT service management tools e.g. BMC, Helix, and ITSM.
• Understanding of core technical concepts and ability to apply them.
Service Delivery Manager - 6 months – DV Cleared project – Lincolnshire (full time onsite) - £550 - £650 per day
Any Graduate