Service Delivery Manager

My client is looking for a Service Delivery Manager to work as part of a wider team of 20 people supporting the hosting infrastructure. Work is full-time on client site.

Candidates must have a Current and active DV level security Clearance.

This is a key and influential role helping to deliver a number of operational systems that provide Electronic Warfare data to the British armed forces.

Key duties and responsibilities:

• Liaise with senior customers to manage and deliver contractual obligations (such as break fix contract and license management).

• Provide an escalation point for customers and end users with regard to service and contractual concerns.

• Generate and deliver service reports utilising a variety of common applications e.g. Excel, PowerPoint, Visio, and Project.

• Provide effective budget management within the constraints of a project / contract.

Required skills for this role:

• Suitable qualifications in IT Service Delivery, minimum ITIL Foundation level

• Suitable qualifications in Project Management, Agile and/or Waterfall (APMP, Prince2, SAFe etc)

• Detailed understanding and experience in the use of IT service management principles.

• Detailed understanding and experience in the use of asset and configuration management processes and principles.

• Ability to analyse current processes to identify and advise on opportunities for improvement and optimisation.

• Good understanding and experience of project management principles (agile and waterfall).

• Good understanding of service management principles.

• Able to generate and deliver service reports utilising a variety of common applications e.g. Excel, PowerPoint, Visio, and Project.

• Good understanding of current IT service management tools e.g. BMC, Helix, and ITSM.

• Understanding of core technical concepts and ability to apply them.

Service Delivery Manager  - 6 months – DV Cleared project – Lincolnshire (full time onsite) - £550 - £650 per day