Service Delivery Manager

Job Description:

• Lead the successful implementation of large scale, transformative IT programs.
• Experienced in leading transformation programs and exposed to the latest digital transformation methodologies and technologies
• Excellent oral, written and presentation communication skills with ability to present to C-Level
• Charter large scale IT investments by facilitating the definition of program objectives, success criteria, scope, governance multi-year schedule, and budget.
• Define effective program management processes, structure, roles, and responsibilities to the successful execution and delivery of business objectives.
• Lead business and IT executives in scope alignment and definition sessions, identify program critical success factors, and drive mitigation of significant issues and risks.
• Manage multiple technical teams providing technology and methodology leadership, ensuring the delivery of elegant and innovative IT solutions to high impact business opportunities.
• Effectively remove blockers and mitigate project risks maximizing team productivity and ensuring delivery. Job Requirement
• Bachelor of Science in CS, MIS, related technical degree, or equivalent work experience, with minimum of 5 years of technical work experience.
• 3+ years of experience in managing large scale programs 6+ plus years of project and agile management or related experience
• Successfully led at least 3+ enterprise-level cross-functional transformational programs
• Experience in Microsoft D365 preferred.
• Ability to drive work independently, identifying solutions, moving them to implementation, and developing long-range strategies.
• Develops, maintains, and strengthens partnerships with others inside and outside the project team who provide decision making, information, or support.
• Achieves positive outcomes by identifying common interests, clarifying differences, and achieving consensus or compromise.
• Communicates a clear, vivid, inspiring, and relevant description or picture of project benefitsvalue to the customer.
• Works to improve and reinforce performance in others; facilitates their skill development by providing clear, specific performance feedback and making or eliciting suggestions for solutions performance improvement.
• Calculates team velocity, ensures visibility by graphically charting iteration progress, and applies strong facilitation skills, ensuring team is continuously adapting and improving their productivity.
• Demonstrates mastery in all aspects of Project Management plan-driven methodology, including: o Scope Management o Schedule Management o Financial Management o Issue  Risk Management o Vendor, Contract,  Resources Management o Execution Governance  Steering Committees, Monitoring, and Control
• Well versed with SW development and SAFE Agile practices
• Strong business acumen and familiarity with broad range of business processes beyond those impacted project

Skills: "Service Delivery Manager" AND HOTS AND Agile AND D365