Description

  • Jobs in Service Delivery exist to support the internal customer community by providing first line technical assistance.
  • Experienced helpdesk professional providing direct customer support.
  • The Information Technology department exists to provide exceptional service to our employees.
  • We will provide our business units with innovative, cost-effective solutions that are accurate, consistent, and timely. We will work together to achieve department objectives.
  • Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa.
  • 2+ years of experience in a technical helpdesk role.
  • Knowledge of standard hardware and software
  • Knowledge of networking topologies
  • Basic understanding of IT systems/data security
  • A+, Network+, Security+, MDAA, ITIL Foundation or similar certification is preferred.
  • Excellent analytical skills.
  • Proficiency with Word, Excel, PowerPoint, Microsoft Project, and Visio

Strong orientation towards customer service
 

  • Technical Helpdesk
  • Helpdesk
  • Helpdesk support
  • Support
  • Service desk
  • Desktop consultant
  • IT support
  • IT Technician
  • System Support
  • Support
  • Service Delivery
  • Technician

Key Skills
Education

Any Graduate

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