Service Desk 1 (SD1)

Job Description

Required to have a dedicated workspace at home and be able to work from home without distractions.

Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.

Escalate issues in accordance with defined procedures.

Assist users through problem solving steps.

Use available tools and resources to research and resolve technical problems.

Provide accurate information to end users in a timely manner.

Ability to multitask while interacting with customers and documenting tickets.

Adhere to established quality standards.

Ability to work in a team environment.

Complete assigned tasks.

Strong communication skills; both written and spoken.

Mandatory skills

Ability to type 40+ WPM, excellent time management.

Certifications or Desired skills if any Experience with ServiceNow, Salesforce, or similar ticketing systems.

Skill

Minimum 1 year of experience required in help desk or call center technical Support

3+ years of call Center experience preferred.

4-year college degree or equivalent technical study preferred; may accept equivalent work experience.

Ability to type 40+ WPM

Experience with ServiceNow, Salesforce, or similar ticketing systems.

Note- 1

Are you able to provide access to a computer as well as a consistent internet connection?

Are you able to provide their own laptop/computer, USB headset, and a consistent internet connection?