Service Desk Agent with English Poland

Your responsibilities

• processing reports of technical problems as 1st Line Telephone Customer Service,
• diagnosing the problems and trying to solve them,
• forwarding requests to other departments if no other solution is possible,
• ensuring the quality of communication,
• registering and analyzing reports,
• suggesting improvements and optimizations.

Our requirements

• fluency in English (at least B2).
• high-level communication skills,
• familiarity with computer hardware construction,
• knowledge of MS Windows 8/8.1/10. and MS Office 2013/2016/2019 package,
• team-oriented attitude.

Nice to have

Educational background as an information technology technician.

We are offering

• MyBenefit platform                     
• Private medical healthcare         
• Sport cards
• Lunch benefits and discounts 
• Group insurance
• Glasses refund
• Awards
• Holiday allowance „Wczasy pod gruszą”
• Virtual Trainers Team
• SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials
• Introduce a friend
• 2 happy hours per month

We don't require experience in the IT industry or in a similar position – we will teach you everything!