Service Desk Analyst

Your role will involve:

Direct technical support for all of the services in the DJSC and assist in the day-to-day operations, including the reception of escalated fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to the deployed equipment or service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop their diagnostic skills / capabilities. 

• Your transferable skills and experience:
• Experience working in 1st Line/Service desk support
• Windows 10 
• Windows server 2012/16/19 
• Ideally have knowledge of MS Service Center Support tool sets SCCM/SCOM/SCSM
• To work with and alongside development engineers for Skill transfer
• Maintain full and accurate records and progress all customer fault reports and technical enquiries 

The Defence Joint Service Centre (DJSC) prides itself in delivering support to a wide range of customers and with differing requirements. As part of the DJSC’s offering we may require you to work on other accounts dependant on your skillset. This will be to support the wider DJSC and its aim to deliver excellent customer service and maintenance of the estates.
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in IT Support this could be the next opportunity for you.