Service Desk Analyst

Job Details:

Experience in a Service Desk Analyst role

IT Support in a global organization.
Flexible for rotational shifts (between 5am to 5pm CST)

Flexibility in shifting schedules: Yes.
Experience in delivering customer service through multiple channels including Inbound and Outbound calls, chat and Self-service.
Experience Identifying and diagnosing issues and problems
Proficient in supporting problem identification
Windows XP, 7, 8, 10 and Server PCs and MacOS support
TCP/IP networking, DNS, and printer configuration
Ticketing Tool, ServiceNow, Active Directory
Networking
Good Communication Skills