Service Desk Analyst

Job Description:

• IT helpdesk (Service desk support, ITIL certification).
• Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams.
• 1+ years PC support experience, 6+ months call center support.
• 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10.
• 1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones.
• 6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) – ability to create, edit, save, and send effective communication, efficient call handling.