Description

  • Required to have a dedicated workspace at home and be able to work from home without distractions.
  • Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
  • Escalate issues in accordance with defined procedures.
  • Assist users through problem solving steps.
  • Use available tools and resources to research and resolve technical problems.
  • Provide accurate information to end users in a timely manner.
  • Ability to multitask while interacting with customers and documenting tickets.
  • Adhere to established quality standards.
  • Ability to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.

     

Mandatory skills Ability to type 40+ WPM, excellent time management.

Key Skills
Education

ANY GRADUATE

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