Service Desk Personnel

About the job

Description

IT Call Center Experience preferred

Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting

Server Print Queue, and local Queues

Active Directory Management

Able to navigate Different OUs

Able to look up attributes

Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

- Setting up new phones/Ipads

- Resetting iTunes accounts

- Resetting network settings

- Backup/Restore device data

Video Conferencing

Cisco WebEx

MS Teams

Cisco Presence video solutions

Network troubleshooting

Internal vs external

VPN

LTE

Wifi

Application Troubleshooting

Account permission

Compatibility settings

Browser vs installed

Remote support

MSRA

RDP

TEAMs

Webex

Hardware Deployment

ServiceNow

Ticket management

Ticket assignment