Service Desk

Preferred Education 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.

Job Description:
Required to have a dedicated workspace at home and be able to work from home without distractions

Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues

Escalate issues in accordance with defined procedures

Assist users through problem solving steps

Use available tools and resources to research and resolve technical problems

Provide accurate information to end users in a timely manner

Ability to multitask while interacting with customers and documenting tickets

Adhere to established quality standards

Ability to work in a team environment

Complete assigned tasks

Strong communication skills; both written and spoken

Mandatory skills Ability to type 40+ WPM, excellent time management.

Certifications or Desired skills if any Experience with ServiceNow, Salesforce, or similar ticketing systems.