Service Desk (SD2)

The Service Desk Analyzes and troubleshoots computer support problems and applies his or her understanding of computer software and hardware products and services to resolve user problems.

Years of Relevant Experience
More than 3 years
A+ certification preferred; additional certification may be required based on specific technologies.

Preferred Education:
4year college degree or equivalent technical study; may accept equivalent education and experience combined.

Role Description:
All roles specified in SD2 plus the following:
·         Test software and hardware to evaluate ease of use and whether product will aid user in performing work.
·         Write or revise training manuals and procedures.
·         Develop training materials, such as exercises and visual displays.
·         Train users on software and hardware on-site or in classroom or recommend outside contractors to provide training.
·         Write software and hardware evaluation and recommendation for management review.
·         Implement shared software, such as operating systems, configuration management tools, application, and development tools, testing tools, compilers, and code editors