Service Desk Support Engineer

Duties would be manning the service desk, opening and triaging of tickets, routing to appropriate teams and getting issues resolved etc.

So primarily non-technical L1 support.

Resource to help manage the service desk till the end of the year.

Address user tickets regarding hardware, software, and networking
Creating users, security groups, computer accounts, and GPO policies in AD
Creating email accounts in O365
Troubleshoot O365 related issues
Customize desktop applications to meet user needs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Basic knowledge on Switch, Router and Firewall functionalities.
Excellent problem-solving skills and Documentation Skills.
Proven customer service skills.
Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.
Good communication skills (Verbal & Written) and ability to work within a 24x7 support environment