Service Desk Support

Greetings From Tekis-Hub Consulting Services! 

Our client is hiring { Service Desk Agent || Plano, TX - (Day 1 onsite}, Please find the job details below and let us know if you want to apply for the job!

Role: Service Desk Agent

Location: Plano, TX (Day 1 onsite)

Hire Type: Full Time

Requirements

Knowledge of Service Desk Roles and responsibilities. Minimum 2-3 years' experience in a Service Desk Analyst role / IT Support in a global organization. Good Knowledge on KPI, SLA, SLA Parameters like FCR, ASA, CSAT etc. Delivering customer service through multiple channels including Inbound and Outbound calls, chat and Self-service.

Behavioral Skills & Attributes

Client centricity and communication skills Execution excellence, Hands-On Approach Problem Solver & Good at Decision Making Collaborative Working attitude.

Role & Responsibilities
 

• Identify and diagnose issues and problems
• Categorize and record reported queries and provide solutions
• Support problem identification
• Advise users on appropriate course of action
• Monitor issues from start to resolution
• Escalate, if needed, unresolved problems to a higher level of support
• Managing one or more customer service or service desk functions.
• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
• Delivering customer service through multiple channels including calls, chat and self-service
• Continuous Service Improvement.
   

Regards,

TekisHub Consulting Services

[email protected]