Service Director

Job Description: 
Requirement:

• Large Program delivery experience in Network and Infrastructure domain.
• Client Relationship Management: Build and maintain strong relationships with clients.
• Experience is managing multi locations Global delivery.
• Customer expectation management and conflict management.
• Team Leadership: Provide guidance, support, and mentorship to project managers and other team members, fostering a collaborative and high-performing work environment.
• Stakeholder Communication: Effectively communicate project status, risks, and issues to internal and external stakeholders, ensuring transparency and alignment.
• Continuous Improvement: Drive process improvements and best practices within the project management function, promoting efficiency and effectiveness.
• Risk Management: Identify and mitigate project risks, proactively addressing any issues that may impact project delivery and create early warning systems.
• Enablement and Training: Work with L&D on creating enablement materials, sessions, and events to ensure the growth and upskilling of the team.
• T-shaped breadth/depth of experience in architecting and solutioning Infra Services across datacenter (compute and storage), network services and workplace (EUC).
• Awareness of mature/emerging next-gen Network offering SDWAN, VNX, Software Defined Network, Voice Solution
• Exposure to technology platforms, tools and accelerators for Service Management, Business Continuity / Disaster Management
• Exposure to Runbook and Cognitive Automation of infrastructure operations
•  Industry or Customer Contextual Master with Knowledge of Industry Reference architecture for Communication services
•  Innovation / Creative thinking mindset with exposure to creating and positioning reusable and re-deployable solutions.

Desirable:

• Delivery experience in Network and Telecom
• Experience in customer engagement
• Experience in Onsite/Offshore delivery
• Knowledgeable in one or more of Design Thinking, evangelizing technology through storytelling, messaging and presentation skills, structured problem solving.
• Demonstrated ability to elicit customer requirements, define project scope and validate deployment.

Role Definition: Industry Offering / Transformation

• This role requires an understanding of Service Delivery, business imperatives and the ability to leverage technology operations knowledge to conceptualize and sell create-once, sell-many-times solution offerings.
• Delivery management, Resource management, Competency development, understanding business dynamics.
• Ideas to improve Customer ability to provide superior service to end customers through leveraging right technology and process.
• Drive team for continuous improvement to enhance customer experience and better resource utilization.

Responsibilities:

• Delivery management
• Resource management
• Support new deals with transformation roadmap.
• Financial management