Service Manager

Job Description

Should be able to work with colleagues from different cultures and drive L1/L2 colleagues

 

• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skills.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
• CCNA, CCNP level certification Ether Channel, DOT1Q, ISL, SVI, BGP, EIGRP, OSPF, Static Routing,
• Failover, IPv4, IPv6, NTP, ACLs, Route-map, Prefix-Lists, AAA, Tacacs, RADIUS, etc.
• Incident, Problem & Service Request Management within Service Level Agreement
• Mentoring of L1 team members on best practices, technical solutions and incident troubleshooting