Description

Job Description

Should be able to work with colleagues from different cultures and drive L1/L2 colleagues

 

  • Experience in running operations with ITIL processes / ITIL certified.
  • Excellent Analytical and troubleshooting skills.
  • Excellent in Verbal, written communication.
  • Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
  • Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
  • CCNA, CCNP level certification Ether Channel, DOT1Q, ISL, SVI, BGP, EIGRP, OSPF, Static Routing,
  • Failover, IPv4, IPv6, NTP, ACLs, Route-map, Prefix-Lists, AAA, Tacacs, RADIUS, etc.
  • Incident, Problem & Service Request Management within Service Level Agreement
  • Mentoring of L1 team members on best practices, technical solutions and incident troubleshooting

Key Skills
Education

Any Graduate

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