Service Manager

We are looking for a Service Manager to grow our two Indiana operations. The Service Department Manager is responsible for overseeing and managing all aspects of the service department operations to ensure efficient workflow, high-quality customer service, and profitable performance. This person will be a vital communication link between the service department and other departments in the company. This position leads and directs a team of highly skilled service advisors and technicians to ensure that all repairs are performed correctly and efficiently.

Duties and Requirements:

Team Management: Lead, Train, and Develop your team to ensure high-quality performance standards, manage schedules, to guide and foster a culture of growth

Grow strong relationships with our customers by providing timely, efficient, and high quality service. Keep in consistent and constant communication with customers regarding any additions or changes to the repair of their vehicle, if required. Maintain high levels of customer satisfaction, ensuring we are meeting customer expectations.

Conducting the flow of all service work, technician accountability, vehicle repair completion, documentation and continuous communication

Understanding and ensuring compliance with all OEM policies and warranty procedures

Maintaining high quality service repairs to minimize comebacks

Investigating the progress of vehicle repair completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs and quality workmanship

Explaining cost and time requirements in detail, and getting the proper authorization before any additional repairs are made

Keeping abreast of all warranty policies and product changes to maintain effectiveness in this role

Providing on-the-job technical support for technicians as required and assisting in the development of their technical skills and abilities

Ensuring all repairs are documented, technicians’ comments are descriptive and precise, and that the allotted time is noted prior to submission for closing

Ensuring that all vehicles are road tested when required and documented that the repairs were completed correctly

Reviewing and signing off an all completed repair orders noting technician comments, technician sign off, repair completion and road test completion

Understanding and keeping abreast of all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA and EPA.

Monitors and follows up on parts orders with the parts manager to ensure availability.

Develop, monitor, and report on performance metrics including revenue, profitability, and efficiency.

Maintain a safe and clean work environment

Attend all meetings as required.

Conduct monthly departmental meetings.

Other tasks as assigned.

Minimum Requirements:

Minimum of 5 years technical experience in the medium/heavy duty truck industry

Valid Class “B” CDL with air brake

CDK, CDK Sales Overdrive, and Microsoft Office Suite experience preferred

Must be able to understand, communicate, and evaluate all vendor and Warranty guidelines, approval processes and policies

Must be a team player with a strong sense of commitment to the customer

Must be self-motivated

Must be flexible and adapt to change readily

Must have superior problem-solving skills

Good organizational skills