Description

Job Description:

Mandatory Skills - ITOM Discovery , ITAM -HAM, SAM

  • Minimum 8+ years working experience with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment.
  • At least 3 years experience as working as Technical architect for Large Enterprise
  • Ability to conduct / lead/plan requirement gathering workshops.
  • Ability to provide tool comparison and guide on product Roadmap.
  • At least 7 years of experience in the IT Industry Experience as developer / Dev lead
  • Working knowledge of cloud scripting languages preferably JavaScript’s, JSON.
  • Excellent / advance understanding and ability to script automated processes.
  • Agile Scrum methodology Experience
  • Hands-on experience integrating ServiceNow with external systems.
  • Solid knowledge of JavaScript, HTML, CSS.
  • Portal Scripting in Angular JS
  • CSS based UX/UI design & development.
  • Understanding of Angular based Client side & Server-side scripts
  • Client Side and Server-Side Scripting i.e., Catalog Client Script, Business Rules, Script Actions, Script Includes, etc.
  • Client and Server APIs i.e., GlideDialogWindow, Glide Form, GlideAggregate, GlideRecord, etc.
  • Hands-on experience in ITSM, Service Level Management, Service Catalog, Release Management, Asset Management, CMDB, Event Management, Orchestration, Active Directory integration, B2B Integration and Virtual Agent.
  • Excellent time management, organizational skills, crisis management and problem-solving skills are essentials
  • Good oral and written communication skills Strong analytical, teamwork and customer engagement skills
  • Ensures information is accurate and complete Self-motivated and open to learn all aspects of cloud administration.
  • Must be willing to teach and share all knowledge with team members and other operational teams.

Certification a plus

  • ServiceNow Administration certification
  • ServiceNow Certified Implementation specialist (Various Tracks)
  • ServiceNow Service Portal Certification

Required Skills 

  • Strong ITSM Process knowledge
  • Reporting & Dashboards
  • Good understanding of Business Rules, Client Scripts, UI Policies, UI Actions, ACLs & Best Practices
  • Notifications & Workflows
  • Import Sets, Transform Maps
  • REST, SOAP Integrations
  • Service Portal Pages, Widgets, UI Macros
  • Virtual Agent
  • Client & Server APIs, Script Includes
  • JavaScript, AJAX, AngularJS, HTML, CSS, JSON, Agile Scrum Knowledge

Soft Skills 

  • Strong communication
  • Team managing skills.


 

Key Skills
Education

Any Graduate

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