Service Now Developer

• ServiceNow Implementation Specialist certification is preferred

• Good understanding of ServiceNow tool functions - both frontend and backend operations

• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

• Knowledge of ITIL Foundations best practices (certification preferred)

• At least 3-5 years of experience as ServiceNow Developer and 1-2 years Administration

• Experience developing on the ServiceNow platform, including the creation and customization of the core modules Incident, Problem, Change, Service Requests (workflow, client side scripting, ACLs, business rules)

• Configuration management experience including optimizing CMDB

• Experience in Configuration of the tool to onboard Biogen Business applications into ServiceNow. The applications will be either on-prem, AWS or Azure

• Configure Workflows

• Experience in Customizations - backend integrations to products like Turbot, CMDB and AWS through APIs

• Forms Creation in ServiceNow

o Forms for Office 365, Sharepoint and MPP (some examples)

• Experience in AWS intergration for various services (say EC2, EFS). ServiceNow will become front end for AWS and Azure – Added advantage

• Understanding of executing projects in GxP environment

• Assist testing team on the functionalities to be tested

Additional skill Requirements

• JavaScript development and debugging (2-3 years)

• Software development experience (3-5 years minimum)

• Business workflow design and debugging

• Experience Utilize Agile/Scrum or other development methodology

• ITSM experience and knowledge

• Excellent analytical and problem-solving skills to resolve technical issues

• Excellent communication and teamwork skills

• Critical thinking, problem-solving and troubleshooting skills

• Demonstrated aptitude for learning new technologies quickly

Desired Skills and Experience

SERVICENOW DEVELOPER