Description

  • Translate business requirements into technical architecture of the proposed solution taking advantage
  • of out of box functionality minimizing required customization.
  • Define technical solutions for architecture and design that are aligned with clients’ business problems
  • and ServiceNow ITOM / CMDB implementation best practices.
  • Work on CMDB roadmap with client to roll-out integration of 20+ data sources with ServiceNow
  • Recommend solutions on the right way to integrate data sources with ServiceNow and implement the
  • same.
  • Worked on Discovery and set up mid servers and check for the connectivity, Became an expert in
  • troubleshooting Discovery tool.
  • Installed and configured collectors, configured credentials and built service mapping.
  • Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management,
  • Service Mapping.
  • Worked on Service Mapping to define business services, troubleshoot the discovery and mapping
  • process as well as create new discovery patterns.
  • Experience on Migrating from Probes to Patterns.
  • Worked on Business Service mapping and wrote scripts in the sensors to map CI's so that the end user
  • can have a graphical representation of CI's and their relationship through BSM.
  • Worked on ITOM / CMDB Products; Discovery, Service Mapping, Event Management, Orchestration,
  • Cloud Management, including ServiceNow Common Service Data Model
  • Contribute to the continual improvement of Delivery processes and the maturing of the ITOM / CMDB
  • practice.
  • Configured ServiceNow discovery and orchestration
  • Designed CI orchestration activity layouts to automate CI processes across the ITSM Modules.
  • Created customized UI Actions for user processes and makes them available on forms for restricted
  • users.
  • Integrated ServiceNow with external SOAP based Web Services.
  • Implemented REST API web service as a third-party application for Integration.
  • Worked on building KPI reports and dashboards in ServiceNow Performance Analytics tool for various
  • business groups.
  • Deployed ServiceNow MID servers and developed PowerShell scripts to build ServiceNow Orchestration
  • activities.
  • Wrote Classifiers and Identifiers to direct the discovery tool to gather the information of the
  • configuration items with no error.
  • Configured ServiceNow discovery and orchestration.
  • Handle customer meetings and provide weekly/monthly reports for customer as well management

Key Skills
Education

Any Graduate

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