Service now Specialist

Job Responsibilities:-

•                     ServiceNow Architect experience on modules like CSM, SPM and ITSM.  

•                     Must have extensive knowledge on design & implementation of domain separationenvironment for service providers.

•                     A ServiceNow Platform Architect provides Customer with technical governance guidance, in line with ServiceNow leading practices, for leveraging their -- ServiceNow applications and platform as mutually agreed upon by the parties and in line with Customer’s priorities.

•                     Design and collaborates with Developers in the creation of a High-Level Solution Design Document.

•                     Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.

•                     Creates and maintains a Technical Implementation Roadmap. Provides hands on assistance with the detailed design and implementation approach of selected projects.

•                     Configure/Enhance the ServiceNow Platform to meet the Identified Business requirements and Functional needs. 

• Utilize ServiceNow Plugins/Automation tools to build Innovative Solutions.
• Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
• Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing Bug-Fixes.

•                     Create user stories by understanding requirements and technical architecture.

•                     Identify Gaps and Commit to Continuous Improvement.

•                     Ensure that ServiceNow recommended best practices are utilized for all configurations and customizations.

•                     Create technical, functional, upgrade/build/configuration documentations and release notes.

•                     Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing Bug-Fixes.

•                     Serve as a subject matter expert to the ServiceNow platform team responsible for analysis, design, development and implementation of modules and application on ServiceNow platform (certification appreciated).

•                     Ability to recognize potential and actual issues, needs and opportunities for improvement in the implementation of ServiceNow.

•                     To solve complex problems, design user-friendly interfaces, and optimize processes through automation.