Service Now Tech Lead

Practical experience and exposure of implementing following ServiceNow applications/module/process:

ITSM

ITOM (Discovery and CMDB CSDM model)

Performance Analytics and Reporting

Software Asset management

GRC/IRM/TPRM/BCM

SecOps (Security Incident and Vulnerability Management)

Third Party B2B Integrations using REST and SOAP APIs

MID Server Setup and Administration

Service Graph Connectors for MS Intune and AWS Discovery

AWS Event based discovery

Platform upgrade and clone administration

ServiceNow Mobile Applications

Optimized ServiceNow implementation by analyzing business processes and recommending system enhancements.

Streamlined service delivery with the development of custom applications and workflows within ServiceNow.

Managed complex integrations between ServiceNow and third-party systems to improve data flow and automation capabilities.

Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance.

Led cross-functional teams in the execution of strategic initiatives related to ServiceNow adoption across the organization.

Assisted clients in defining clear project requirements, translating them into actionable plans for successful solution deployment.

Contributed to process improvement efforts, identifying areas for optimization within existing service management procedures.

Collaborated closely with stakeholders at all organizational levels to understand their needs and tailor solutions accordingly within the ServiceNow platform.