Description

Job summary:

  • Identifies correct knowledge documents and support materials to answer questions and troubleshoot issues
  • Learns about technology deployments and how they fit within business model/strategy
  • Explains general navigation to customers; Translates technical terms to non-technical users to help in explaining navigation
  • Looks for opportunities to improve knowledge on technologies
  • Understands and adheres to the IM process and policies
  • Uses correct knowledge documents and support materials to answer questions and provide support
  • Identifies when request/issue should be escalated and assigns to appropriate party
  • Clarifies asks by listening for understanding and reflecting back
  • Performs rounds and completes required templates
  • Uses instrumentation and physical checks (walk-throughs) to monitor
  • Responds to and resolves incidents affecting operations
  • Performs physical build-outs, installing computing devices and low voltage cabling
  • Provides direction to local security staff by assisting in post order definition
  • Manages identified defects through own and supporting organizations
  • Follows procedures to collect and manage data so it's available for security audits
  • Performs maintenance per manufacturer specification
  • Oversees the activities of on-site vendors performing maintenance
  • Consistently, without fail, follows all safety guidelines
  • Oversees the activities of on-site vendors performing maintenance to ensure safety guidelines are followed"
  • Interprets security standards and applies to own work
  • Identifies relevant security standards that apply to own work and adheres to protocols
  • Understands security risks & implications when evaluating solutions
  • Knowledgeable about current security controls"
  • Does what is asked within the agreed upon timeframes and according to established procedures, protocols and/or requirements
  • Demonstrates responsiveness by conveying critical information to decision makers


Required Skills: Desktop Management - SCCM, Service Desk App Support

Key Skills
Education

Any Graduate

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