ServiceMax Support Engineer

Job Description:

• ServiceMax Development & Configuration
• Incident (Ticket) Resolution
• Help team members for any issues or support
• Release Management
• Interact with end users for technical requirement gathering
• Execute change requests.

Responsibilities:

• Customize ServiceMax to meet specific business requirements, and configure workflows, objects, and fields as needed. Ensure that customizations are compatible with the upgraded version.
• Integration Management: Manage and maintain integrations between ServiceMax and other systems, ensuring data flows smoothly and that any integration-related issues are addressed.
• User Training and Support: Provide training and support to end-users to help them adapt to the new version of ServiceMax. Address user inquiries and provide technical assistance.
• Documentation: Maintain detailed documentation of the upgrade process, configurations, customizations, and integrations. Create user guides and technical documentation for reference.
• Performance Optimization: Monitor the performance of the ServiceMax application post-upgrade and take proactive measures to optimize its performance.
• Security and Compliance: Ensure that security settings and compliance measures are up to date and aligned with industry standards and best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in ServiceMax and technical support.
• Strong understanding of field service operations and processes.
• Proficiency in Salesforce platform is a plus.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to work effectively with cross-functional teams.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Detail-oriented and committed to delivering high-quality results.