ServiceNow Admin

Job Responsibility:-

Atleast 5 Years of experience in IT Industry with Hands on experience in Servicenow.
(1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on call escalations orL3 level support and doing incident and problem management
(6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
(7) Good Experience of Team handling
(8) Should be comfortable for 24*7.
(9) CSA certification mandatory
(10)ServiceNow System Administration or Certified Implementation Specialist certification
(11)Experience running ServiceNow implementations on the platform including managing interactions with customers and handling escalations
(13) Servicenow admin with CMDB experience.