Description

Job Description:

  • Configure and maintain ServiceNow modules, applications, and workflows to meet business requirements.
  • Manage users, groups, and roles, ensuring appropriate access controls and permissions.
  • Perform regular platform updates, patching, and system maintenance.
  • Collaborate with various teams and stakeholders to understand their requirements and provide effective solutions.
  • Offer prompt and efficient technical support to resolve issues and answer inquiries related to the ServiceNow platform.
  • Ensure a high level of customer satisfaction through clear communication and problem resolution.
  • Design and develop ServiceNow solutions, custom applications, and scripts to enhance platform functionality.
  • Identify bottlenecks and develop optimizations & customizations based on needs.
  • Create and maintain ServiceNow reports, dashboards, and performance analytics to monitor system performance and key performance indicators.
  • Innovate and develop new solutions to meet evolving business needs
  • Document ServiceNow configurations, processes, and procedures for knowledge sharing and future reference.
  • Provide training and guidance to end-users and colleagues on how to effectively use the ServiceNow platform.
  • Work with other IT team members to drive the best adoptions and use of the ServiceNow platform
  • Stay up-to-date with industry best practices, emerging technologies, and ServiceNow updates.
  • Identify opportunities for platform enhancement and efficiency improvements.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  • ServiceNow Certified System Administrator (CSA) certification is highly desirable.
  • Proven experience as a ServiceNow Administrator or in a similar role.
  • Strong technical knowledge of ServiceNow modules, applications, and scripting languages (JavaScript, AngularJS, etc.).
  • Excellent problem-solving skills and a customer-focused approach.
  • Strong communication and interpersonal skills to effectively interact with both technical and non-technical stakeholders.
  • Ability to work collaboratively in a team and independently when necessary.
  • Experience with ITIL processes and methodologies is a plus.


 

Key Skills
Education

Any Gradute

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