ServiceNow Admin

Job Description:

• Configure and maintain ServiceNow modules, applications, and workflows to meet business requirements.
• Manage users, groups, and roles, ensuring appropriate access controls and permissions.
• Perform regular platform updates, patching, and system maintenance.
• Collaborate with various teams and stakeholders to understand their requirements and provide effective solutions.
• Offer prompt and efficient technical support to resolve issues and answer inquiries related to the ServiceNow platform.
• Ensure a high level of customer satisfaction through clear communication and problem resolution.
• Design and develop ServiceNow solutions, custom applications, and scripts to enhance platform functionality.
• Identify bottlenecks and develop optimizations & customizations based on needs.
• Create and maintain ServiceNow reports, dashboards, and performance analytics to monitor system performance and key performance indicators.
• Innovate and develop new solutions to meet evolving business needs
• Document ServiceNow configurations, processes, and procedures for knowledge sharing and future reference.
• Provide training and guidance to end-users and colleagues on how to effectively use the ServiceNow platform.
• Work with other IT team members to drive the best adoptions and use of the ServiceNow platform
• Stay up-to-date with industry best practices, emerging technologies, and ServiceNow updates.
• Identify opportunities for platform enhancement and efficiency improvements.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
• ServiceNow Certified System Administrator (CSA) certification is highly desirable.
• Proven experience as a ServiceNow Administrator or in a similar role.
• Strong technical knowledge of ServiceNow modules, applications, and scripting languages (JavaScript, AngularJS, etc.).
• Excellent problem-solving skills and a customer-focused approach.
• Strong communication and interpersonal skills to effectively interact with both technical and non-technical stakeholders.
• Ability to work collaboratively in a team and independently when necessary.
• Experience with ITIL processes and methodologies is a plus.