ServiceNow Admin

Role and Responsibilities:
As a ServiceNow Administrator at Ocean Flex International Pvt Ltd, you will be a vital member of our team, responsible for the proficient administration, configuration, support, and development of our ServiceNow platform. Your role will involve:

• Configuring and maintaining ServiceNow modules, applications, and workflows to meet business requirements
• Managing users, groups, and roles, ensuring appropriate access controls and permissions
• Performing regular platform updates, patching, and system maintenance
• Collaborating with various teams and stakeholders to understand their requirements and provide effective solutions
• Offering prompt and efficient technical support to resolve issues and answer inquiries related to the ServiceNow platform
• Ensuring a high level of customer satisfaction through clear communication and problem resolution
• Designing and developing ServiceNow solutions, custom applications, and scripts to enhance platform functionality
• Identifying bottlenecks and developing optimizations & customizations based on needs
• Creating and maintaining ServiceNow reports, dashboards, and performance analytics to monitor system performance and key performance indicators
• Innovating and developing new solutions to meet evolving business needs
• Documenting ServiceNow configurations, processes, and procedures for knowledge sharing and future reference
• Providing training and guidance to end-users and colleagues on how to effectively use the ServiceNow platform
• Working with other IT team members to drive the best adoptions and use of the ServiceNow platform
• Staying up-to-date with industry best practices, emerging technologies, and ServiceNow updates
• Identifying opportunities for platform enhancement and efficiency improvements

Candidate Qualifications:
The ideal candidate will possess:

• A Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
• ServiceNow Certified System Administrator (CSA) certification is highly desirable
• Proven experience as a ServiceNow Administrator or in a similar role
• Strong technical knowledge of ServiceNow modules, applications, and scripting languages (JavaScript, AngularJS, etc.)
• Excellent problem-solving skills and a customer-focused approach
• Strong communication and interpersonal skills to effectively interact with both technical and non-technical stakeholders
• Ability to work collaboratively in a team and independently when necessary
• Experience with ITIL processes and methodologies is a plus