ServiceNow Administrator

Key Responsibilities

Assists in developing standard IT configuration and asset management methodology

Develop CMDB policy, processes, and knowledge base

Conduct reporting on configuration audits and reconciliation

Maintains CIs to ensure CMDB accuracy and completeness

Drives visibility on process adherence and compliance improvement opportunities

Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace

Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned

Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance

Create and document requirements for efficient process design that includes self-service options with limited manual effort

Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the Product of Asset Management

Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance

Draft technical process documentation

Requirements

5+ years of recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities.

In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, HRSD etc.)

Certification in ServiceNow system administration is highly desirable; ITIL Foundation certified, or related experience preferred

Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork

Education and Certifications

Bachelors degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience

ITIL Foundation & ServiceNow Administration Certification preferred