ServiceNow Administrator

We have an immediate long-term opportunity with one of our prime clients for a position of ServiceNow Administrator work on Remote basis.

Minimum Qualifications

• Ten (10) years of professional experience working in information technology operations, support, or a related field.
•  Four (4) or more years of professional experience administering the ServiceNow platform.
•  Experience working within or leading an IT operations team supporting an enterprise environment spanning multiple sites.

Preferred Qualifications

• Graduation from an accredited four-year college or university with major coursework in computer science, information systems, computer engineering or a related field.
•  Experience designing, implementing, and managing ServiceNow ITSM processes
•  Experience designing, implementing an ITIL and/or Agile processes and methods.
•  Experience designing, implementing, and managing the integration of ServiceNow into performance monitoring platforms such as Solarwinds.
•  A strong understanding and proficiency in ServiceNow platform administration, including configuration, customization and scripting.
•  Experience with ServiceNow ITSM or ServiceNow ITOM.
•  Experience designing, implementing and managing connectors and integrations from ServiceNow to other platforms and information sources.

Preference For One Of The Following Certifications

• ServiceNow Certified System Administrator.
•  ServiceNow Implementation Specialist Certifications (preferably including Service Mapping or Service Management)
•  ITIL Foundation.
•  ITIL Managing Professional or other ITIL advanced certification.

Knowledge, Skills, And Abilities

• Knowledge of the ServiceNow platform, architecture, functionality, and best practices.
•  Knowledge of the principles, best practices, and techniques of system delivery and operations management.
•  Knowledge of the broad scope of work management, Agile delivery and best practices for deployment lifecycle, build and integration testing, deployment and rollback.
•  Knowledge of ITSM systems.
•  Knowledge of ITIL best practices and methods.
•  Skill analyzing operational requirements and business problems to draw evidence-based conclusions and device innovative solutions.
•  Skill in exercising sound judgment and effective decision making.
•  Excellent organizational, problem-solving, and work management skills.
•  Ability to communicate effectively both verbally and in writing to any level of the organization in a clear and concise manner.
•  Ability to work under pressure and successfully manage multiple overlapping deadlines.
•  Ability to lead technical requirement gathering sessions and building solutions from those requirements.
•  Ability to receive and respond positively to constructive feedback.

Essential Job Duties

• Performs highly advanced (senior-level) design and administration of ServiceNow and other systems, servers and services as part of an enterprise IT operations team; coordinates and maintains the functionality of the systems environment, the implementation of technology solutions, the development of upgrade plans and procedures.
•  Oversees, performs, and provides guidance in troubleshooting and solving highly complex and advanced problems in related systems and incident and problem calls, and in the processing of service requests and tasks.
•  Independently initiates, develops, and leads the implementation of best practices, standard operating procedures, and processes for IT service management in ServiceNow and other enterprise systems. Defines, implements, measures, and reviews metrics for IT services that result in continuous efficiency, quality, and systems management improvements.
•  Coordinates projects that cross functional agency systems, program areas and other state entities. Handles numerous projects and priorities using proven project management methodologies and sound operations practices to ensure quality delivery of solutions.
•  Enters, manages, and provides oversight on IT support tickets within the IT service management system. Records problem symptoms, provides and documents updates and resolution for incidents. Services requests and supports root cause analysis.
•  Coordinates and develops operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.
•  Defines and manages the roles and access privileges of individual users and devices to a variety of applications to prevent unauthorized access.
•  Oversees and evaluates proposals and work products of third-party vendors to determine the quality, accuracy, and completeness.