ServiceNow Administrator

• Involve in development and implementation of various ServiceNow ITSM modules which include Incident Management, problem management, configuration management, change Management, Knowledge Management and other ITSM applications.
• Implement overall team management as a client facing person to ensure that requirements gathering, development, testing and PROD migrations succeeded in time and with expected outcome.
• Maintain discovery health (trouble shooting discovery issues with known and unknown IPs and any network devices), work with Service Mapping and integrations which include MID server builds.
• Develop with the ITOM, ITBM, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal designer modules.
• Create an assessment of needs for existing CMDB, Create Project Plan to Operationalize existing CMDB.
• Create first Draft of CMDB Process Plan, Resource Manager Dashboard. Upon approvals create final draft of Dashboard and all required reports.
• Coordinate with ServiceNow support team on new or modify existing applications within the platform.
• Plan and develop test data to validate new or modified applications within the platform.
• Evaluate alternative solutions and recommend and implement appropriate applications design.
• Contribute to the efficiency and effectiveness of the team’s service by offering suggestions or direction as a member of the team.

All the responsibilities mentioned above are in line with the professional background and requires an absolute minimum of bachelor’s degree in computer science, computer information systems, information technology, or a combination of education and experience equating to the U.S. equivalent of a Bachelor’s degree in one of the aforementioned subjects.