ServiceNow Administrator

Duties, Scope of Work, and/or Milestones:

• Position will function as a subject matter expert in ServiceNow and Project lead for several ServiceNow projects.
• The main role will be to operationalize and administer our existing CMDB.
• This role will also coordinate and train technical resources, aiding in researching and resolving conflicts and other issues in the CMDB.
• The secondary project will be to finalizing the rollout of Resource Manager, including building complex reports and dashboards.

Minimum Qualifications:

• A minimum of three years’ experience as a Project Lead for ServiceNow implementation and Administration, with minimal supervision
• A minimum of three years’ experience as a ServiceNow Administrator managing all day-to-day administration for CMDB and supporting the ServiceNow platform.
• Clear communicator demonstrating professional organization, technical documentation, creating project plans, and monitoring progress using Service-Now.
• As well as Experience in systems analysis, design, and programming.
• Experience integrating and managing multiple third-party data sources for CMDB.
• Hands on experience with implementation of Resource Manager/Time Sheet Portal, Project Management modules and reporting/dashboard creation.
• Self-starter, analytical problem-solving abilities, proactive/positive team player, resourceful and innovative.

Daily/Weekly expectations:

• Plan and Lead meetings for each project daily/weekly
• Meeting notes using our template will be sent out within 24 hours of each meeting.
• Timelines and deliverables will be met as indicated in project plan.
• Roadblocks will be reported to the supervisor for each project, no later than the Wednesday project meeting.

Additional overview:

• Coordinates with ServiceNow support team on new or modifies existing applications within the platform.
• Plans and develops test data to validate new or modified applications within the platform.
• Evaluates alternative solutions and recommends and implements appropriate applications design.
• Interviews functional and technical staff to gather documentation required for analysis of current system application requirements.
• Contributes to the efficiency and effectiveness of the team’s service by offering suggestions or direction as a member of the team.
• The successful candidate must work be able to work independently and as a Team.