ServiceNow Administrator

Job Description: 

Essential Function:

• Provide end-to-end support of existing applications, both internally developed and vendor-provided.
• Support IT staff through programming efforts and modifications needed for applications and automated processes.
• Assist in the development of procedures including the creation of documentation to support those procedures.
• Assist IT and other departmental staff in reviewing, analyzing, and evaluating business processes and end-user needs to support business requirements.
• Assess, test, and implement software (including version updates) and security patches to supported third-party applications.
• Provide support for business applications within the enterprise.
• Provide setup and configuration of applications.
• Develop recommendations for enhancing approaches for software support services.
• Analyze the performance of the program and act to correct deficiencies.
• Participate in the development and implementation of processes that improve efficiency and enhance productivity.
• Coordinate the implementation of software updates with staff.
• Work with software vendors to understand, configure, enhance, and support software products.
• Utilize established development tools, guidelines, and conventions including but not limited to ServiceNow and JavaScript. C#/.NET development experience is a plus.
• Design, build, and test new ServiceNow software applications, flows, scripts, etc.
• Enhance existing systems by analyzing business objectives, preparing an action plan, and identifying areas for modification and improvement.
• Maintain existing software systems by identifying and correcting software defects.
• Investigate and develop skills in new technologies.

Qualification:

• Experience: Minimum of three years of programming experience.
• Education: Bachelor's degree in Information Technology or Computer Science.
• Combination of relevant education and relevant experience accepted: Yes.
• Understanding of application interfaces and their architecture (API).
• Experience on the ServiceNow platform or similar.
• Experience with Git is a plus.

Knowledge, skills, Abilities:

• Knowledge of.
• Current software development technologies, trends, and methodologies.
• Common software engineering design patterns.
• Significant experience with iterative and test-driven development practices.
• Agile Methodology.

Skills:

• Experience with source code control and software configuration management tools.
• Experience with relational database design and administration.
• Experience with JS libraries, HTML5, and CSS.
• Experience developing in a continuous integration environment using source code control, automated testing, and build automation.
• Experience with agile development practices.

Abilities:

• Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals.
• Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
• Communication: Conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided.
• Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships.
• Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs.
• Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to conclude; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
• Driving for Results: Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between 2 + people.

Computer Skills:

• Advanced proficiency in Microsoft Office.