ServiceNow Architect

Job Description

The ServiceNow E2E SME  will be part of all the discussions for any client requirement implementation in ServiceNow. This individual will work with enterprise architect, business representatives, process owners, to gather technical, functional, process requirements as needed. The SME plays a key role in identifying the assessment of requirements and possible best suited OOTB modules/functions/plugins needed to meet the requirements. The SME also involve in providing the plan for implementation strategy with estimated duration.

Key Responsibilities include, but are not limited to,

· Work with process owners/ domain architects to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions

· Showcasing Servicenow OOTB capabilities through demos in the context of Telco

· Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information

· Provide visibility to the performance and issues across Servicenow platform

· Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered

· Work with Application SMEs to create and validate solutions

· Participate in Configuration Management meetings

· Review the data being populated into the CMDB and act as partial owner of the CMDB

Qualifications:

· Minimum of 8+ year experience with ServiceNow

· Hands-on on managing the E2E Servicenow architecture in a large implementation of 3+ modules

· Minimum of 2+ year experience in CMDB modelling and onboarding strategy within Servicenow

· Minimum of 4+ year experience with ServiceNow CSM, ITSM, ITOM modules

· Experience in Telcom industry is a plus.

· Minimum of 8+ years working on a team as part of a large IT organization

· ServiceNow certification – CSA is mandatory, CIS (Certified Implementation Specialist) is a plus

· ITIL v4 certification a plus

· Experience with ServiceNow integrations using REST, SOAP

· Experience working in setting up multiple SSO like ADFS, third party service provider

· Experience integrating with tools to federate data into the CMDB

· Strong written and verbal communication

· Good interpersonal skills, including collaboration, communication, relationship building, and negotiation

· Fluency in Dutch/French languages are plus