Servicenow Architect

Job Locations: Bengaluru, Pune & Chennai (Hybrid)

Job Description:

Designing, building, testing, and deploying ITSM solutions in ServiceNow for MSP and/or dedicated customers

Develop, design CMDB and other ITSM modules, workflows and catalog requests

Provide software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations

Obtain and analyze business requirements, recommend solutions that deliver customer value focusing on usability, performance, flexibility, testability and standardization

Design, develop, publish and maintain visualizations/dashboards based on various BI reporting requirement

Knowledge on integrating ServiceNow with 3rd party tools and applications (AIOps, APM, ESM, Cloud) like Nagios, SolarWinds, Splunk, New Relic, Azure/AWS Public Cloud, and others

Knowledge on integrating ServiceNow with other ITSM tools like ServiceNow, Remedy, Cherwell, Jira, SummitAI and others

Collaborate with teams as needed to integrate systems, develop, and execute cross-platform solutions

What is the experience required?

Overall 10+ years of IT experience with 5+ years of experience in design, implementation  administration, configuration/development of the ServiceNow ITSM, ITOM, ITAM platform and IT Process Automation

ServiceNow Experience should include tool configuration, design work, technical configuration, and deployment of ITSM modules: Design Creation and/or customization of the core applications of CMDB, Incident, Problem, Change and Release, Service Level Management, Event Management, Knowledge Management, Service Catalog, CSATs, Dashboards Reporting, Out of the box and Custom Integrations

ITAM modules: End to end asset lifecycle management

ITOM modules: Discovery, Event Management, Cloud Management

Business and System/Process Automation (Orchestration) experience

Experience with working or developing in any one of the following programming languages

JavaScript, PHP, C, Java, Perl, Shell, Python or any other

Background in ITIL and ITSM with excellent business acumen and problem-solving aptitude