ServiceNow Architect

Job Description:

• ServiceNow experience and full cycle implementation of ServiceNow ITSM, ITAM including SAM Pro
• Manage and monitor the IT Asset Repository for Software Assets
• Track and capture any change in Software Assets (deployment, lost or stolen, etc.) in the IT Asset Repository
• Validate periodically The IT Asset Repository data accuracy and investigate discrepancies.
• Check the IT Asset Repository to determine whether existing Software can be re-used to fulfill a request.
• Update the IT Asset Repository ticket (request, incident, change ticket, etc.) with Asset status (assigned, procured, deployed, etc.)
• Determine the capability to inventory Software Assets
• Help define alternative procedures if Software cannot be inventoried with current toolsets.
• Assess the impact of any major change on the Software Assets and discuss findings with appropriate stakeholders.
• Define how Software harvesting should be performed and track the harvested Assets in the IT Asset Repository
• Coordinate Software disposal
• Technical Expertise:
• Strong capability to perform:
• Update/close RITM for software requests
• Evaluate if the license is available by checking stock status.
• Entitlement process/License Assignment.
• Review and reconcile license compliance reports.
• Investigate non-compliance and provide resolution.
• Validate software license creation.
• Create/Update Software Models/Create Standard Catalog/ Create Software Catalog entries.
• Receive the PO Release and Invoice and perform a 3-way match.
• Validate software discovery.
• Work with the Platform Team to troubleshoot software discovery issues.
• Provide Software Inventory and license compliance-related reports.
• Update/maintain the ITAM repository for accurate inventory count resulting from the SAM processes.
• Evaluate License Usage and harvest unused licenses.
• Understand software licenses and product use rights.
• Knowledge of Catalog.
• Knowledge of ServiceNow workflows
• Flexera Data Platform.