ServiceNow Architect

ServiceNow Architect

Eindhoven,Netherlands

Permanent

Skills

Technical Comptency

Architect

Behavioral competency

ServiceNow

Job Title: ServiceNow Architect
Work Location: Eindhoven, Netherland
Job Purpose and primary objectives:

Understand the customer environment for the Business processes and IT processes

Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated/Hygiene)

Brainstorm with the customer and bring out the requirements beneficial to them considering the following:

the current needs and roadmap of the customer Business and IT and

the current capabilities and roadmap (to the published level) of the ServiceNow platform

Be responsible for the design and architecture for the new implementation and development of ServiceNow applications - as suitable to the business and IT based on the baseline requirements

Be responsible for the design and architecture for Maintenance and enhancement of existing ServiceNow applications

Consider the Security and Audit compliance as aligned with the agreed standards/customer policy

Provide guidance and thought-leadership in ServiceNow platform to customers (Business and IT) and also internal TCS stakeholders for the technical solutions to be aligned with the architecture

Share Best Practices and guidance to the customers and TCS internal teams as a mentor and

Provide guidance to the implementation methodology and testing methodology

Must Have Skills/Knowledge:
 

Technical Comptency

•                  Experience as a Senior Technical Lead / Architect.

•                  Experienced in  ITIL Process Definition, Integration Solutions, Architecture level configurations

•                  Experienced in leading at least a couple of  Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow

•                  Experience in ServiceNow custom application design and development

•                  Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.

•                  Experience on ITSM migraton / consolidations

•                 Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations

•                 Mentor and share technical knowledge/guidance to team.

•                 Design technical solutions based on customer requirements and convert to functional requirements.

•                 Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.

•                 Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

•                 Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.

•                 Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specilist and ITIL V3 foundation

•                 Knowledge on servicenow modules

Behavioral competency

•                 Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management.

•                 Strong abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Excellent communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts

Good to Have Skills/Knowledge:

•                 Evaluate the tool stability and performance and provide recommendations

•                 Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).

•                 Review, and do proactive analyze and resolve application issues as needed.

•                 Define and document best practices and strategies regarding application deployment and infrastructure maintenance

•                 TOGAF or any equivalent certification preferred

Knowledge on new servicenow modules (SecOps, GRC, CSM, ITBM, Etc..)

Preferred Experience Range: 10+ years