Description

Expertise

  • Experience on ITIL Process consulting and/or implementation
  • ServiceNow Implementation Specialist & Admin certification
  • Lead and own ServiceNow technical deliveries
  • Guide, mentor and train team members
  • Create value-adds and accelerators on ServiceNow
  • Define and implement differentiators for ServiceNow development and support projects
  • Experience on following ServiceNow modules – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
  • Experience on Mobility, Discovery and Orchestration
  • Experience on Java scripting
  • Excellent understanding of ITIL processes
  • Ability to define and implement best practices
  • Experience in creating and modifying workflows
  • Experience in design, development and deployment in ServiceNow
  • Experience in documentation and review activities
  • Experience in complex data migration
  • Experience in conducting trainings on ServiceNow
  • Excellent experience on complex ServiceNow integrations 
  • Experience in creating custom applications
  • Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
  • Good understanding on ServiceNow dedicated and shared instances usage and feasibility
  • Excellent experience in creating customer reports and dashboards
  • Experience in conducting and document due-diligence for customer tools, process and projects
  • Experience on configuration management – process definition, modeling and process refinement
  • CMDB and Discovery troubleshooting
  • Experience on ServiceNow foundation data management and data modelling
  • Experience on LDAP integration
  • Ability to create integration architecture
  • Ability to create templates for foundation data, CMDB etc.
  • Experience in Java and related web technologies is preferred

Key Skills
Education

Any Graduate

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