Responsibilities:
· Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape.
· Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
· Steer the team across ( ITSM , ITOM , IRM , ITBM ) to gain best from the implemented product suite
· Demonstrate expertise in integrating and modernize systems using REST and SOAP based integration, scripted REST and SOAP API , Flow designer , Integration hub to create a robust and best in class servicenow implementation.
· Create Best practice framework to support enhancement and custom applications development and migration
· Service Portal design, often in support of custom applications
· Support Virtual Agent and Mobile application development
· Excellent knowledge of ServiceNow Best Practices
· Develop methodologies for consistent development, improvement, and deployment of designed solutions.
Requirements:
· 8+ years of relevant experience with ServiceNow required
· Expert in ITSM + atleast any one area from SPM , HRSD , GRC or CSM. ( Not all) + Knowledge of Integration Hub and exposure to App Engine Studio / custom apps.
· Expert in Performance Analytics
· At least 2 + main line certifications
· 3+ years’ experience with Java Script required
· Through Understanding of ServiceNow Platform and its capabilities across ITX product suite including ( ITSM , ITOM , IRM )
· Must have CSA and CIS-ITSM / CAD or equivalent
· ServiceNow Solution Architect ( CTA or CMA ) preferred
· Preferred Certifications in at-least 2 ( CIS – IRM, CIS – HRSD, CIS – CSM , CIS – SIR/ VR , CAD , CIS -ITOM)
· Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment.
· ITIL Foundations certification preferred.
· Bachelor’s degree or equivalent combination of education and experience.
· Knowledge of LDAP/Active Directory.
· Experience with HTML coding and Scripting required
· Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
· Ability and willingness to lead.
· Self-starter and innovator
Any Graduate