ServiceNow Architect

Skills:

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Extensive experience in ServiceNow architecture, development, and administration.
• Strong knowledge of ServiceNow modules including ITSM, ITOM, HR, and others.
• Proven track record of designing and implementing ServiceNow solutions in complex environments.
• Experience with ServiceNow integrations using APIs, MID servers, and integration hubs.
• Proficiency in JavaScript, GlideScript, and other scripting languages used in ServiceNow.
• Strong understanding of ITIL processes and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• ServiceNow Certified System Administrator and Certified Implementation Specialist certifications preferred.

Preferred Experience:

• Previous experience working with federal agencies or government clients.
• Experience with Agile/Scrum methodologies.
• Knowledge of security and compliance requirements for federal information systems.

Key Responsibilities:

1. Solution Design and Architecture:
   • Design and architect ServiceNow solutions that meet business requirements and align with industry best practices.
   • Develop technical architecture documents and maintain architectural standards and guidelines.
   • Ensure the scalability and reliability of the ServiceNow platform.
2. Implementation and Integration:
   • Lead the implementation of ServiceNow modules, including ITSM, ITOM, HR, and other custom applications.
   • Oversee integrations with other enterprise systems and tools using APIs, MID servers, and integration hubs.
   • Ensure seamless data flow and interoperability between ServiceNow and other systems.
3. Technical Leadership:
   • Provide technical leadership and guidance to the development team.
   • Conduct code reviews and ensure adherence to coding standards and best practices.
   • Mentor and train junior developers and other team members on ServiceNow development and configuration.
4. Project Management:
   • Work closely with project managers to plan, execute, and deliver ServiceNow projects on time and within budget.
   • Identify project risks and develop mitigation strategies.
   • Communicate project status, issues, and risks to stakeholders.
5. Stakeholder Collaboration:
   • Collaborate with business stakeholders to understand their needs and translate them into technical requirements.
   • Provide expert advice on how to leverage ServiceNow to improve business processes and achieve operational efficiencies.
   • Conduct workshops and presentations to demonstrate ServiceNow capabilities and solutions.
6. Platform Maintenance and Optimization:
   • Oversee the ongoing maintenance and optimization of the ServiceNow platform.
   • Monitor system performance and implement improvements to enhance performance and user experience.
   • Ensure compliance with security and governance standards.
7. Documentation and Reporting:
   • Maintain comprehensive documentation of ServiceNow configurations, customizations, and integrations.
   • Generate reports and dashboards to provide insights into system performance, usage, and compliance