ServiceNow Architect

Position Overview:

• Performs as an integral team member and key technical authority for the field services modernization leveraging the ServiceNow platform.
• Ensures that the solution meets the client's requirements, is architecturally complete, and architectural risks are quantified, addressed and mitigated.
• Ensures that the solution aligns with and utilizes the Client best practices for ServiceNow configuration.

Responsibilities:

• Fills a primary technical architect functional role to define, build, deploy and document a quality solution that meet the client specific requirements.
• Leads technical presentations to client including features, implementation approach, technical requirements, impacts, and benefits.
• Is responsible for the solution integrity when implementing the ServiceNow platform with other Client tools including integrations and solutions.
• Maintains knowledge of ServiceNow standards and design techniques.
• Assumes accountability for the solution design and the successful deployment of the full solution.
• May include hands-on development, design, prototyping and/or other efforts required to keep the project on a successful track.
• Collaborates with architect peers to efficiently resolve design issues, improve design quality and share high quality information
• Responsible for architectural optimization and architectural design modifications for the field services modernization solution that utilizes the IT Service Management suite within ServiceNow.

Qualifications:

• 3-5 years of technical architect experience
• 3-5 years of experience with the ServiceNow platform
• Knowledge of the ServiceNow Service Management Suite
• Knowledge of field services operations