ServiceNow Architect

Job Description:
Position Overview: As a Configuration Management Database (CMDB) Architect, you
will play a pivotal role in designing, implementing, and maintaining the CMDB system for
an organization. Your responsibilities will encompass overseeing the development of
CMDB policies, procedures, and standards, collaborating with various teams to ensure
accurate data representation, and optimizing the CMDB to support configuration
management and IT service management (ITSM) processes.
Key Responsibilities:
1. CMDB Strategy and Planning:
? Develop and maintain a comprehensive CMDB strategy in alignment with the
organization's IT and business objectives.
? Define CMDB scope, goals, and success criteria.
2. Design and Architecture:
? Architect the CMDB system, including data model design, schema development,
and data mapping.
? Ensure scalability, reliability, and high availability of the CMDB infrastructure.
? Collaborate with IT and business stakeholders to gather requirements and align
CMDB design with organizational needs.

3. Data Management:
? Establish data governance processes and policies to ensure data accuracy,
integrity, and quality within the CMDB.
? Define data normalization and reconciliation procedures.
? Implement data import/export mechanisms.
4. Integration and Automation:
? Integrate the CMDB with other IT systems and tools, such as ITSM platforms,
asset management systems, and discovery tools.
? Develop automation scripts or workflows to update CMDB records and maintain
synchronization with other systems.
5. Policy and Procedure Development:
? Create and maintain CMDB policies, procedures, and standards.
? Train IT staff and stakeholders on CMDB best practices.
6. Change and Configuration Management:
? Collaborate with change management teams to ensure accurate and timely
updates to the CMDB after changes are made to IT assets and configurations.
? Define and enforce configuration management processes.
7. Reporting and Analytics:
? Design and generate reports and dashboards for stakeholders to visualize CMDB
data.
? Monitor CMDB performance and data utilization to identify opportunities for
improvement.

8. Security and Access Control:
? Implement security measures to protect sensitive CMDB data.
? Define and manage role-based access control to restrict access to authorized
personnel.

9. Continuous Improvement:
? Stay updated on industry best practices, emerging technologies, and trends in
CMDB management.
? Continuously improve CMDB processes and workflows to enhance efficiency and
accuracy.